Privacy Policy

Al Hadaf Travel and Tourism Establishment respects the privacy of its customers and website visitors and is committed to handling personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Data We Collect

We may collect information provided by customers when they contact us, request a service, or make a booking, including:

Name, mobile number, and email address.
Traveler information required to complete a booking.
Details of the requested trip, hotel, or service.
Information submitted through contact forms or inquiry forms.

The website may also collect certain basic technical information, such as device type, browser type, and Internet Protocol (IP) address, for the purposes of operating the website and improving its performance.

How We Use Personal Data

We use personal data for the following purposes:

Processing and fulfilling requested bookings and services.
Communicating with customers regarding their requests or bookings.
Responding to inquiries and providing customer support.
Improving the website and our services.
Protecting the website and preventing misuse.
Complying with applicable legal and regulatory requirements.

Data Sharing

We may share the information necessary to provide the requested service with parties involved in the booking process, such as airlines, hotels, booking system providers, payment service providers, and technical service providers.

Personal data will only be shared to the extent necessary to provide the requested service or where required by applicable laws or regulations.

Marketing Communications

We may send promotional offers or information about our services in accordance with applicable legal and regulatory requirements. Customers may request to opt out of marketing communications at any time.

Cookies

The website may use cookies to improve the user experience and analyze website performance.

[If the website uses Google Analytics, Meta Pixel, or similar tools, it is recommended that these tools be expressly identified in this section.]

Data Protection and Retention

We implement appropriate measures to protect personal data against unauthorized access, use, disclosure, or other unauthorized processing.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or for any period required by applicable laws and regulations. Once the data is no longer required, it will be securely destroyed or processed in a manner that prevents the identification of the data subject.

Your Rights

In accordance with applicable laws and regulations, and depending on the circumstances, you may have the right to:

Be informed about how your personal data is used.
Access your personal data and request a copy of it.
Request the correction or updating of your personal data.
Request the destruction of your personal data where permitted by law.
Withdraw your consent where consent is the legal basis for processing your personal data.

Contact Us

For any inquiries regarding privacy or your personal data, please contact:

Al Hadaf Travel and Tourism Establishment

Email: info@alhadfsa.com

Contact Number: 920031842